General Terms & Conditions | CeglédSzállás

I. Service Provider Details

Information regarding the operating company:

Service Provider:Gasztro-Gorilla Kft.

Registered Address:

2700 Cegléd, Dózsa György út 58.

Tax Number:23289020-2-13

Phone Number:

+36 30 332 1234

Email Address:

info@cegledszallas.hu

Bank:

BinX Zrt.

Bank Account Number:30400001-00000000-94390089

IBAN: HU75304000010000000094390089 | SWIFT/BIC: BBIXHUHH

II. Key Definitions & Nature of Service

Key definitions applied in these Terms:

Service Provider:

Gasztro-Gorilla Kft., the operator and lessor of the accommodation units in Cegléd.

Guest / Customer:

Any natural or legal person placing an online booking and/or utilizing the accommodation services.

Booking Deposit:

A mandatory, uniform deposit of 5,000 HUF payable upon booking, fully credited towards the total price (legally classified as an advance payment / deposit).

Booking Confirmation:

The automated electronic confirmation email sent upon successful payment of the deposit, legally concluding the contract.

III. Booking Process & Contract Formation

The accommodation contract is formed through the following steps:

1. Selecting Dates & Accommodation

The Guest selects desired check-in/check-out dates, guest count, and the desired room unit in the booking calendar.

2. Contact & Billing Information

The Guest provides contact and billing details, and must accept these Terms & Conditions and Privacy Policy before submitting the booking.

3. Online Deposit Payment & Confirmation

The Guest pays the 5,000 HUF deposit via the secure Stripe gateway. Upon payment confirmation, the system sends an email confirmation with an electronic deposit invoice.

IV. Prices, Payment & Invoicing

Terms regarding pricing and billing:

All prices displayed on the website are in Hungarian Forint (HUF) and include VAT.

The online booking deposit is fixed at 5,000 HUF per booking, processed via Stripe's PCI-DSS Level 1 certified gateway.

Upon payment, an official electronic deposit invoice is automatically issued and sent via Számlázz.hu to the Guest's email address.

The remaining balance (total price minus the 5,000 HUF deposit) is payable upon arrival in cash or prior to arrival via bank transfer, upon which a final invoice is issued.

V. Check-in & Check-out Times

Schedule for arrival and departure:

Check-in:

Units are available for check-in between 16:00 and 19:00 on the day of arrival. Please notify us in advance of alternative arrival times.

Check-out:

Rooms must be vacated and keys returned by 10:00 AM on the day of departure.

VI. Cancellation, Modifications & Right of Withdrawal

Rules governing cancellations and amendments:

Exclusion of 14-Day Consumer Withdrawal Right:

Pursuant to Section 29(1)(l) of Government Decree 45/2014 (II. 26.), the 14-day statutory right of withdrawal does not apply to accommodation services tied to a specific performance date or period.

Amendments and Cancellations:

Any cancellation or date modification request must be submitted in writing via email to info@cegledszallas.hu. Date modifications are subject to availability without additional amendment fees.

VII. House Rules, Liability & Damages

Rules regarding usage and safety:

Guests must use all accommodation facilities, furniture, and equipment with due care, strictly adhering to the House Rules.

Smoking Policy: Smoking and e-cigarettes are strictly prohibited inside all indoor areas. Smoking is only permitted in designated outdoor areas.

Damage Liability: Any damage caused to property, furniture, or equipment through negligence or intent must be reimbursed on-site by the Guest.

VIII. Force Majeure

In the event of unforeseen external circumstances beyond reasonable control (natural disasters, epidemic restrictions, government closures) rendering performance impossible, parties are excused from liability and shall agree on rescheduling or fair settlement.

IX. Complaints & Dispute Resolution

Procedures for handling grievances:

Complaints: Written complaints can be sent to info@cegledszallas.hu. The Service Provider will investigate and respond in writing within 30 days.

Conciliation Board: In consumer disputes, the Guest may turn to the Pest County Conciliation Board (Pest Vármegyei Békéltető Testület).

Governing Law: In matters not regulated herein, the laws of Hungary, in particular the Hungarian Civil Code (Act V of 2013), shall apply.